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Tenfold Integration for Symphony
Tenfold Integration for Symphony
by Tenfold

Tenfold Next Generation CTI integrates your system with Salesforce & MS Dynamics so your teams can have better conversations.

Tenfold Integration for Symphony

Key features-

  1. Click-to-dial - Dial out by clicking on any number within your browser or CRM. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
  2. Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.
  3. Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from Salesforce or Microsoft Dynamics for both outbound and inbound calls.
  4. Call Notes & Dispositions - Take notes and log call outcomes right on the popup.
  5. Automatic Call Logging - Automatically capture and log all call data to your CRM, eliminating manual input and improving CRM adoption.
  6. Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.
  7. @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.


  1. Easy implementation

Tenfold for Symphony works with Salesforce and Microsoft Dynamics seamlessly so you immediately benefit without the need to change your current IT infrastructure.

  1. Increase productivity

Eliminate inefficient tasks that plague many client-facing teams. With Tenfold for Symphony, sales, support, and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.

  1. Great customer experience

Tenfold for Symphony arms your sales, support, and service teams with contextual customer information for each call so they can provide the best customer experience.

  1. Make better business decisions

Make the most informed business decisions as Tenfold for Symphony logs all call data into Salesforce or Microsoft Dynamics, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Original release date: 2018-06-06


  1. Supported CRM: Salesforce, Microsoft Dynamics
  2. A Tenfold Account is Required

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.