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TeamSupport for Symphony
TeamSupport for Symphony
by TeamSupport

Seamless integration between Symphony and TeamSupport improves customer support efficiency and customer satisfaction.

TeamSupport for Symphony

Integrate Symphony for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any Symphony device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

  1. Receive calls through your Symphony phone system directly from within your TeamSupport tickets.
  2. Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  3. Agents can effortlessly enter notes about active calls directly in customer and contact records.
  4. Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  5. Use any Symphony-enabled device: your desk phone, the Symphony mobile app, or Symphony for Desktop.


Original release date: 2015-09-25

Requirements

  1. TeamSupport for Symphony is available to all Symphony customers
  2. You must have a TeamSupport Enterprise Edition account
  3. Supported browsers: Chrome™, Safari™, Firefox™, IE™