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Symphony for Microsoft 365
Symphony for Microsoft 365
by RingCentral

Message, Video, and Phone together with Symphony in Outlook and Teams on the web.

Symphony for Microsoft 365

Symphony for Microsoft 365 brings enterprise-grade communication features directly into Outlook and Teams on the web. Click to call, start meetings, access contacts, and manage your calendar all without leaving your Microsoft cloud work environment. Drive productivity and reduce the need to flip through multiple applications with key Symphony features directly at your fingertips.

Key Features:

Outlook Calendar:

  1. Natively start, schedule, and join video meetings.

Microsoft 365 Chrome Extension:

  1. Call and message: Make and receive calls, send and receive business SMS.
  2. Access call history: View your complete Symphony communications history - calls, texts, faxes, and voicemails in a single view.
  3. Quick calls & SMS: Click-to-call and SMS any phone number that appears in Outlook and click on the orange call, text, and meet icons in Microsoft Teams to instantly call, text, or start a video meeting.
  4. Set your presence: Symphony presence status reflects across all Symphony endpoints.
  5. Integrated contacts: View all Symphony and Microsoft 365 contacts in one, easy-to-search screen.
  6. Symphony Video: Schedule Symphony video meetings or audio conferences natively from the Outlook calendar, the app, or Teams chat conversations.
  7. Active call controls: Initiate a hold, flip, multi-party call, and more.
  8. Any Symphony endpoint: Choose to make calls through the browser, Symphony App, Symphony Phone app, or RingOut.
  9. E911: Set a location where the proper authorities can be directed in the case of an emergency.


Seamless integration with Microsoft 365

Connecting Symphony with the productivity apps you use every day allows you to automate tedious tasks in your workflow for added efficiency and ease of use.

Streamlined business communications

The Symphony for Microsoft 365 Chrome extension reduces the need for users to turn to other tools while working in their persistent Microsoft applications.

Productive team collaboration

The ability to efficiently schedule and join meetings evolves your team collaboration, keeping projects moving forward in a productive way.


  1. An active Microsoft 365 account is required.
  2. Supported browsers: Chrome™ 69 (or later).
  3. Windows® 7 & above or Mac OS® X 10.8 Mountain Lion (or later) are required



App Scope and Permissions

When authorized, this app will be granted the following permissions:

Edit AccountsView and update account information, create, update and delete user extensions
FaxesView, send and receive faxes
Edit Call LogView, update and delete user call log records
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
WebSocket SubscriptionsManage and subscribe to websocket notifications
ContactsView, create, update and delete personal address book contacts
Edit ExtensionsView and update extension information, including name, extension number, phone number, email, etc.
Telephony SessionsControl advanced telephony session features
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status