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Symphony for LeadSquared for Symphony
Symphony for LeadSquared for Symphony
by LeadSquared Inc

Get the most out of your Symphony Account with a powerful CRM platform. Hassle free integration, single click setup.

Leadsquared for Symphony

Symphony Telephony Connector provides seamless integration between LeadSquared CRM and your Symphony services to enable improved customer retention and greater agent productivity via features such as Call-tracking, Click-to-Call and Agent Pop-Up.


Features:

  • Click-to-call: Place calls from within LeadSquared CRM by clicking on any phone number, saving time and improving call efficiency.
  • Instant screen pop-up: Incoming calls and Outbound calls will trigger screen pops with lead information enabling quality interactions.
  • Call logs: Prevents lead leakage by tracking Outbound and Inbound phone call logs as activities in CRM. Also, access or download Call Recordings of inbound and outbound calls with ease.


Benefits:

  • Seamless Integration with CRM: Integrating your Symphony solution with LeadSquared CRM, allows you to automate tedious tasks, make your business process more efficient, and offers your leads and customers a superior experience.
  • Streamlines Business Communication for your Agents: Symphony Telephony Connector reduces the need for agents to switch between multiple devices and applications to access key business functionalities to accomplish their daily tasks.
  • Improved and Personalized Customer Experiences: Access to key lead information and call history allows agents to deliver timely and personalized customer experience for your leads.

Original release date: 2019-11-21

Requirements

  • Account Requirements: Available on all LeadSquared plans -  Sign up for a FREE trial today!

  • Symphony Account Requirements - Available on all plans

  • Supported browsers include: Chrome™30 (or later), Firefox® 25 (or later), Safari® 6.0.5 - Safari is supported for Classic view only (or later), and Internet Explorer® 10 (or later).

Support

1-732-385-3546

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications