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SugarCRM for Symphony
SugarCRM for Symphony
by Intelestream Inc.

Bring the convenience and flexibility of Symphony's cloud-based phone system directly into your SugarCRM workflow.

SugarCRM for Symphony

Bring the convenience and flexibility of Symphony's cloud-based phone system directly into your SugarCRM workflow, enhancing productivity while providing valuable new tools for your team. Click-to-dial functionality makes it simple to instantly call any number in your SugarCRM database. Incoming calls are automatically matched with existing records, displaying relevant details instantly. This cloud-based application requires no additional software. All you need is an active internet connection and a web browser.


Features: 

  • Complete Integration: Combine the power of SugarCRM's data management and reporting with the flexibility and cost benefits of Symphony.
  • One-Click Calling: Simply click the phone number on a CRM record to start a call.
  • Efficiency Boost: Spend more time servicing your clients and less time dialing.
  • Inbound Insights: Inbound calls are automatically matched with existing CRM records, instantly providing vital details about the person on the other side of the line.
  • Call-Based Reports: Run reports on all calls to view phone activity for each CRM user.

Original release date: 2017-04-11

Requirements

  • SugarCRM  7.x and up.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
Webhook SubscriptionsManage and subscribe to webhook notifications