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Statflo for Symphony
Statflo for Symphony
by Statflo

Statflo's retail workflow integrates with Symphony so you can make, receive, and log calls using RingOut or In-App Calling.

Statflo for Symphony

The first integration of Symphony  made specifically for retail front-line staff.  

Allows Statflo users to make, receive and log calls via RingOut or In-App Dialing when staff are working their local leads and time-sensitive campaigns.  Provides audited results and enables your team to log better, more complete call activity.  Provides "intelligent" call disposition tracking, audited call duration times (in seconds), click-to-dial call success categorization and advanced error correction.


Key Benefits

  • Increase call efficiency and save time on misdials with click-to-dial
  • Save time by removing repetitive, manual and time-consuming tasks
  • Improve reporting accuracy by ensuring all call activity is audited 
  • Help your team stay on track by streamlining important sales processes

Key Features

  • Adaptive, intelligent disposition tracking  (changes based on call outcome)
  • Audited call duration times (in seconds) which displays in reporting
  • Call someone right from Statflo with simple click-to-call functionality
  • Supports Symphony RingOut or In-App Dialing
  • Track the productivity and conversion rates of campaigns managed in Statflo

Original release date: 2017-01-05

Requirements

  • You must have a Statflo account
  • You must have Symphony Premium or Enterprise subscription for every user
  • Browsers Supported: Google Chrome, Mozilla Firefox, or Internet Explorer. 
  • For In-App dialing, Google Chrome must be used (IE does not support WebRTC).

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
Read Call LogView user call log records