Empower your teams to work smarter by integrating Salpo’s dynamic business platform with Symphony.
Empower your call centre and sales teams to maximise efficiency, saving their time and your money, while enhancing customer experience. Instantly screen calls, quickly access contact details and view live activity history for all known Contacts.
Make outbound calls with one click on any phone number stored within Salpo CRM and add unknown callers as new Contacts during incoming calls. Automatically record all calls as Communications against Contact profile pages.
Screen incoming calls by instantly accessing Contact details and history
Initiate outgoing calls using click-to-dial technology within Salpo CRM
Add new Contact records for unknown incoming callers with one click
Pull-up Contact notes for easy reference during outgoing calls
Seamlessly integrate your contact and call-centre management
Salpo supports the latest versions of all major browsers including IE11.
When authorized, this app will be granted the following permissions:
|Read Contacts||View personal address book contacts|
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Internal Messages||Send, and edit intra-company text messages|
|Read Call Log||View user call log records|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|