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PunchAlert for Symphony
PunchAlert for Symphony
by Punch Technologies, Inc.

The PunchAlert integration will monitor for 911 calls and alert your internal safety team through PunchAlert.

PunchAlert for Symphony

PunchAlert is the safety app for you, your neighbors and your entire community. It’s the easiest way to stay safe, informed, and connected to the organizations in your area. Now with 911+, you can connect to local official responders better than ever before.

People everywhere are using PunchAlert to:

  • Connect to the police while simultaneously alerting friends and family.

  • Quickly report a break-in, suspicious activity, vandalism, a scam or theft

  • Connect with places or organizations in their city that already use PunchAlert for emergency preparation and management

  • Post tips or events like local blood drives and neighborhood watch meetings

  • Help bring together lost pets with their owners

  • Live stress free knowing they have a smart panic button always one tap away

Organizations all over the country are using PunchAlert to:

  • Manage emergencies from your mobile device leveraging responder chat, mass notifications, emergency plan distribution, real-time location capture inside geo-fences, crowdsourced photos and videos, and more. PunchAlert allows organizations to communicate more efficiently and resolve incidents faster, all the while creating a detailed record and report of the incident.

  • Crowdsource safety tips and incidents from employees, customers, or visitors.

  • Send announcements to employees, customers, students, or guests.

  • Create a community of safety

Notes: Some features of PunchAlert require a data connection either through WiFi or a cellular network. During an emergency incident, continued use of GPS running in the background can decrease battery life. We monitor battery life to account for such scenarios. In the case of issues with 911+ call quality, we provide a link to call 911 outside of PunchAlert using cellular. Emoji icons supplied by EmojiOne. A copy of our Terms of Use can be found here: https://app.punchalert.com/_policies/EULA.html

Original release date: 2019-08-19


1. Be an active  PunchAlert customer with an active subscription.

2. The account used to authorize the integration must be a SuperAdmin in their instances of both Symphony and PunchAlert.


1. Sign into the PunchAlert Admin Console

2. Navigate to Admin Settings -> Tools -> Integrations

3. Select the 'Activate' link from the Symphony action menu

4. Select the 'Configure/View' link from the Symphony action menu

5. Select the 'Authorize' button on the Symphony integration detail page

a. Sign into your Symphony organizational account and authorize PunchAlert

b. Once completed the screen will return to the Symphony integration detail page

6. Select 'Enable 911 Call Monitoring' from the Symphony integration detail page

7. Once the Account ID and the Subscription ID are populated in the table on the Symphony integration detail page, the integration is active.


Mon - Fri 7:00AM - 9:00PM (UTC-05:00)

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Call ControlControl and manage phone calls in real-time
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications