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Integration and Automation for Symphony
Integration and Automation for Symphony
by Workato Inc.

Seamlessly automate workflows from your calls and SMS, or the sending of calls, fax and SMS from 1000+ other apps - with no coding!

Integration and automation for Symphony

Workato is an enterprise-class, DIY Integration and Automation platform that is trusted by over 18,000 businesses. You can automate Symphony with CRM systems like Salesforce, Hubspot etc, or with any of our 1000+ apps without coding.

Easily orchestrate workflows from Symphony calls or SMS, or include Symphony in your workflows from other apps to send calls, fax or SMS in a timely and effective manner so you can spend time on higher value activities.

Workato integration workflows, also known as recipes, will start when a ‘Trigger’ is detected, and will orchestrate different ‘actions’ based on what you define. Recipes are created using an intuitive drag-and-drop wizard, so no coding is required.

Supported Triggers

• New Call Recording - Triggers when a new call recording is generated.

• New Call - Triggers when you receive a new call.

• New SMS - Triggers when you send or receive a SMS.

• Call Ended - Triggers when a call that was connected ends.

Supported Actions

• Send Fax - Send a new Fax using a document of your choice.

• Send SMS - Send a SMS with text you specify.

• Generate RingOut Call - Start RingOut call to connect two phone numbers of your choice.

Original release date: 2017-11-13



App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records