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Freshdesk Premium CTI for Symphony
Freshdesk Premium CTI for Symphony
by Loyally
PREMIER PARTNER

This premium app provides all the outstanding features that Symphony Office widget offers from inside your Freshdesk!

Loyally Premium CTI for Symphony

Loyally offers the new CTI between Symphony and Freshdesk as a premium app, using the new Office widget from Symphony for a richer, more efficient, and more powerful integration.

This premium version provides the features that Symphony Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like:

  1. Freshdesk ticket creation/contact search for all calls
  2. Click to dial
  3. On-screen caller info
  4. Call Transfers
  5. Voicemail recordings/missed calls
  6. Queue insight
  7. Conference calls
  8. Recording calls
  9. Call transfers
  10. and more!

Original release date: 2021-02-25

Requirements

Price: $12.0/agent/month

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read ContactsView personal address book contacts
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Call ControlControl and manage phone calls in real-time
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
SMSSend and receive SMS/MMS messages
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status