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FileMaker Connect for Symphony
FileMaker Connect for Symphony
by Automation USA

FileMaker Connector (RC2FM) seamlessly integrates Symphony with any FileMaker Pro, Go, and WebDirect custom app.

RC2FM Connector for Symphony

Easily infuse any FileMaker Pro, Go, and Web Direct custom app with the power of Symphony. RC2FM Connector enables bolt-on FileMaker Cloud Telephony Integration (CTI), with features like single-click/tap dialing, two-way SMS, two-way digital faxing, call logging, and the ability to download and store voicemails, faxes, and call recordings within FileMaker containers.

Detailed Description:

RC2FM Connector is a 100% Cloud-native back-end service allowing Symphony users to manage all call-related activities within FileMaker with great features such as:


Mobility Support


Support for FileMaker Go (13 and up) on any FileMaker supported iOS device with or without a FileMaker Server connection and with or without built-in calling capabilities. Custom FileMaker applications may reside locally on the iOS device or hosted on a remote server.


Automation & Integration

  1. Click/Tap to dial any phone number stored in FileMaker. Send outbound calls to your cell phone, personal phone, or Symphony extension.
  2. Send/receive SMS to/from any contact record stored in FileMaker.
  3. Send/receive Faxes directly from FileMaker containers or from your device's file system.
  4. Download call log and message log history and store as FileMaker records.
  5. Download voicemails and store as MP3's in FileMaker containers.
  6. Download call recordings and store them as MP3's in FileMaker containers.
  7. Download sent/received Faxes and store as PDFs in FileMaker containers.
  8. Change the “Unread” status of SMS, voicemails, and fax messages in your Symphony extension.
  9. Trigger Screen Pop scripts in your FileMaker custom app upon incoming calls (Pro/Pro Advanced only).*

*Requires the Symphony Desktop app.


Ease of use


Configuration is as easy as importing scripts, tables, and layout objects into any FileMaker custom app. RC2FM Connector provides the connectivity, FileMaker developers customize the UI. Get started right away by using the supplied jump starter template, or completely customize the user interface to achieve the desired look and feel.


Security


RC2FM Connector is deployed on secured AWS instances, and all communication between FileMaker custom apps and RC2FM is also encrypted via SSL.


Performance


Deployed across multiple regions using latency based DNS to provide a responsive and highly available class of service.


Scalability


Hosted on auto-scaling and load-balanced servers designed to handle traffic spikes.


Original release date: 2020-01-09

Requirements

  1. Symphony Essentials, Standard, Premium, Ultimate or Enterprise Edition
  2. FileMaker Pro, Go, WebDirect versions 16+ (iOS, Windows, Mac)
  3. Internet Explorer 11+ (Windows 8+)
  4. Firefox 70+ (Windows, Mac)
  5. Chrome 60+ (Windows, Mac)
  6. Safari 11+ (Mac)

Support

Mon - Fri 9:00AM - 5:00PM (UTC-05:00)

844-697-2236

rc2fm_support@automationusa.net

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
FaxesView, send and receive faxes
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.