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Copper for Symphony
Copper for Symphony
by Copper, Inc.

Copper, Google's recommended CRM, integrates with your phone system so you can make, receive, and log calls directly in your CRM.

Copper for Symphony

Copper, formerly ProsperWorks CRM.

As a sales leader, we know you’re always looking for ways to increase team productivity, so why would you want your reps wasting time tracking down a phone number and manually logging calls? We integrate with Symphony phone system so you can make and receive calls directly through Copper CRM. With Click-to-dial functionality, you will save time on mis-dialing, improve data quality, and increase the accuracy of your team activity reports.

Key features:

  1. Receive calls and see caller info directly in Copper CRM
  2. Call someone right from Copper CRM with simple click-to-dial functionality
  3. Create call notes during your call that are saved directly to the contact activity log
  4. Use the activity and goals reports to track sales rep call productivity


  1. Save time - Remove repetitive, manual, and time-consuming tasks and save time on misdials with click-to-dial functionality.
  2. Automate Follow-up - You can take notes while you’re on a call, and they’ll be saved to your activity log with the click of a button. Categorize these notes with the logged call and be aware of what follow-up is needed (ie: left voicemail = set follow-up call in a week).
  3. Streamline workflows - Help your team stay on track by streamlining important sales processes. Having the vital tools they need in one place makes everyone’s life easier.
  4. Improve reporting accuracy - Knowing that information is actually being updated in Copper CRM will keep all of your sales team’s activities in one place.

Original release date: 2018-07-26


  1. You must be on Copper Business subscription
  2. Browsers Supported: Google Chrome

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read AccountsView user account information, e.g. name, business name, and contact info
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call LogView user call log records