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Call Optimizer for Symphony
Call Optimizer for Symphony
by Sikka Software

Call Optimizer integrates with most dental and vet practice management systems to maximize patient communications and engagement.

Call Optimizer integration for Symphony

Sikka Call Optimizer is a revolutionary patient engagement app from Sikka Software. Call Optimizer seamlessly integrates with most dental, optometry, veterinary, and audiology practice management systems to maximize patient communications and engagement. By harnessing the power of Symphony's IP telephony solutions, when your patient calls, you will instantly see details to help you respond quickly, effectively, and timely. Call Optimizer is the only cost-efficient, full-featured patient communications tool your practice will ever need.

Detailed Description:

  • For Dentists, Audiologists, Optometrists, and Veterinarians only
  • Works with Patient Optimizer by Sikka Software
  • When a patient calls the practice, a convenient panel slides directly from within the Practice Optimizer user interface and instantly displays relevant information such as the patient's last call date, accounts receivable, recent appointments, remaining insurance balance, hygiene status, and more.
  • Compatible Practice Management Systems: https://www.sikkasoft.com/apps-for-healthcare/list-compatible-practice-management-systems/

Original release date: 2015-08-31


  • Call Optimizer for Symphony is available to all Symphony customers
  • Compatible with all browsers (Chrome, Safari, Edge)

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
FaxesView, send and receive faxes
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.