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Apptivo for Symphony
Apptivo for Symphony
by Apptivo

Unify company communications with Symphony and Apptivo to place calls and automatically log them safely away in your CRM.

Apptivo app integration for Symphony

Increase productivity by linking Apptivo CRM with Symphony for a seamless powerhouse integration. Making calls through Apptivo's CRM has never been simpler. Never forget a call, as all incoming and outgoing calls through Symphony are automatically logged within Apptivo for a complete record against a contact or customer. Eliminate the need for human error and focus on what's important - increasing business.

Detailed Description:

Now it's easier than ever to unify communications across your business using Symphony for Apptivo. With just a few clicks, your company can be up and running with a fully integrated calling solution that directly integrates with every tool you business needs to run efficiently. In this age of ever-increasing demands from customers to deliver faster & higher quality service, it's more important than ever to keep your sales & support teams running efficiently. Symphony for Apptivo will cut down on the time you spend recording activities & talking to customers, driving costs down & customer satisfaction up.


All you need is a Symphony & Apptivo account to be up and running in minutes. An admin will log into Apptivo and choose the proper Symphony extension for each of their users. Once done, all features are instantly enabled and you are ready to stay placing & logging calls!

  • Click to dial in Apptivo web apps: When viewing a phone number anywhere inside of the Apptivo system, simply click on the call button to instantly place a call using Symphony. This call will be automatically added into your call log without any extra steps.
  • Click to dial in Apptivo Android & iOS apps: In addition to the website, Apptivo's native mobile apps also support click to dial whenever you are viewing any phone number.
  • Automated call logging: Everything is automated, with little to no effort need

Original release date: 2015-08-31

Requirements

  • Apptivo for Symphony is available to all Symphony customers
  • Requires an Apptivo premium, ultimate, or enterprise account

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records