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Akazio for Symphony
Akazio for Symphony
by Akazio Inc
PREMIER PARTNER

Capture, store and search phone calls, SMS & Team Messaging in a secure cloud archive. Compliance features for financial, insurance & legal.

Akazio for Symphony

Akazio Cloud Archive

Akazio Journaling app automatically uploads and archives Symphony SMS, Team Messages, and call logs / recordings to the Akazio Cloud Archive. Communications can then be reviewed in a modern web-based portal using the integrated compliance workflow, or securely kept in tamper-proof WORM storage to meet regulatory requirements.

Symphony Data

Setup the connection to Symphony from the Akazio Archive in a couple of clicks, choose which extensions you need capturing, and then let Akazio automatically capture your communication data, back-it-up it in industry-compliant WORM storage, and index it (for super fast searching and eDiscovery).

  1. Phone call logs, recordings & voicemail
  2. SMS (with attached images and files)
  3. High Volume SMS
  4. Team Messaging (with attached images and files)
  5. Faxes (with attached images and files)

Powerful Search

Search over millions of documents in seconds with Akazio’s power search capabilities. Searchable properties include:

Phone Calls

  1. The duration of a recording
  2. The result of phone calls (answered, rejected, failed, …)
  3. The direction of phone calls (inbound/outbound)
  4. Whether the call has a recording or transcript

All Communications

  1. The users involved (by name, phone number, id or email)
  2. The text contents of communications, or their attachments
  3. The date the communications was sent
  4. And much more...

Review in Browser

  1. View all properties of the calls or messages via the Akazio web portal, or download the original file to review locally
  2. Listen to call recordings, video meetings or voicemail using the embedded player
  3. Add notes to communications, assign them to users for further review, or author compliance policies to automatically categorize incoming files.

Record-Keeping all in one platform

  1. Review Symphony files alongside other channels (like email, Slack or Microsoft Teams). Store and view all the various communication types in one unified archiving platform.
  2. Follow communication threads as users transcend channels, taking their conversations from IM to phone to email.
  3. Support for early case assessment, with option legal hold options.

Secure Archive

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App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media