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AI to Automate QA and Provide Speech Analytics for Symphony
AI to Automate QA and Provide Speech Analytics for Symphony
by StataPile Inc

AI that automates QA and provides speech analytics for every call

StataPile Portal app integration for Symphony

Artificial intelligence for organizations that handle customer service and sales calls, chats, and text messages. Replace manual scoring or keyword spotting with AI that scores every call.

  • Integrate with Symphony.

  • Analyze every phone call to determine how well agents follow procedures and to monitor the results of calls.

  • Automatically receive feedback/reporting.


Visit https://statapile.com/?utm_source=ringcentral to learn how to get started now.


Original release date: 2015-10-22

Requirements

  • Symphony for StataPile is available for Symphony Premium, Enterprise, and Contact Center Customers
  • You must have an active StataPile Account
  • Supported browsers include: ChromeTM 30 (or later), Firefox® 25 (or later), Safari® 6.0.5 (or later), and Internet Explorer® 10 (or later)

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read AccountsView user account information, e.g. name, business name, and contact info
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media