The Symphony integration transforms 1CRM into an enterprise communications hub.
1CRM for Symphony boosts team productivity while enhancing your customer interactions. Call Leads, Contacts or Accounts with a single click using your mobile, tablet or desktop. Screen pop-ups for incoming calls are automatically matched with existing contact records, and all calls are logged to customer history with your notes. Use 1CRM with Symphony to manage your entire business from a unified cloud platform.
1CRM for Symphony seamlessly integrates business communications with CRM, so users can manage all their customer-related activities within a unified cloud platform.
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Faxes||View, send and receive faxes|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|Read Call Log||View user call log records|