Access across digital messaging channels
Qualification of messages:
Handover to Agent:
Contextual Handover: Whenever the Bot is unable to pursue the conversation with the customer, the conversation will be handover to a RingCentral Engage Digital Agent who will be able to see all prior messages and provide a seamless experience for the customer.
Skill based Handover: With combining the automatic qualification of messages and handover capability, current messages can be routed to a live agent based on their specific skills.
Drive productivity: Leveraging the AI Bot, companies are capable of supporting a higher volume of customer questions.
Increase customer satisfaction: Leveraging state of the art Natural Language, customers can ask questions in a natural way.
Higher ROI: Agent time is focused on more complex tasks/questions that can drive higher customer results.