Relay – Communications

Relay – Communications connects a company's RingCentral account to its LogsNX workspace, built for small US home-service businesses such as electricians, HVAC and plumbing companies.

Once the company's RingCentral admin connects the account, Relay automatically logs every call, call recording and voicemail, captures inbound and outbound text messages, and collects RingCentral's AI transcript and summary for each call. Staff see the full customer conversation history in one place, alongside their jobs and contacts.

Staff can also reply to customers by text and start calls from their workspace using RingOut. Texts are sent only by the company's staff, or by rules the company sets, from the company's own registered business numbers. Opt-out (STOP) replies are honoured, and Relay does not send marketing or bulk messages.

All data stays in the company's own private LogsNX workspace. Recordings and messages are never sold or shared.