Log calls and view customer data
Automatically log calls and recordings. View customer data from platforms like Shopify, WooCommerce, BigCommerce, Amazon etc while taking a customer call and add notes.
Take phone calls, reply to customers on social, email, chat and other channels
Manage all your company's customer support all from a single dashboard. From Chat to Social to Email to SMS and Voice channels, Re:amaze's unified dashboard helps thousands of businesses amaze their customers daily.
Customer Chat and Chatbots
Add live chat to your website in 30 seconds! Marketing automation with auto chat. Use chatbots for fast support and FAQ Help Center replies
Built In Help Center FAQ
Every Re:amaze has a Help Center FAQ so your customers can help themselves or your team can use to send FAQ articles to your customers.
Awesome and useful reports
Stay on top of your conversation volume and response times with built in reporting features.
Mobile ready so you can answer customers on the go
AVAILABLE ON IOS AND ANDROID Re:amaze is mobile ready for your team so you can always impress customers with a few taps. Download our mobile apps and receive push notifications for direct messaging with customers while you're on the go.
Integrate your favorite apps to keep your team running in sync and on point.
Also integrate with your own data backend by building a custom data module within your support dashboard.
Real-time customer live view
Boost sales and conversions with real time customer monitoring, activity tracking, and live messaging! See what customers are doing so you’re always one step ahead.
Message online customers and increase engagement
Message online customers with Re:amaze Cues. Proactively engage online customers using pre-defined rules and conditions. Reduce churn, abandonment, boost sales, and broadcast marketing content!
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps.
Use Re:amaze to provide exceptional and centralized customer support through live chat, email, social media, mobile SMS/MMS, and VOIP. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys.
Re:amaze offers native integrations with many popular 3rd party apps such as Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more.
We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept. Getting started with Re:amaze takes minutes, not hours. We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers. Re:amaze will help you amaze your customers over and over again with just the right amount of tools you need. Nothing more and nothing less.
Re:amaze isn't just an inbound customer support chat tool. It can also help you increase sales with marketing automation features like automating live chat using dynamic rules.
Reduce Customer Service Time By 40%
Your customer service team can create autoresponders, automated chat replies using variables like order status, response templates (saved replies), automated routing to specific customer support agents or teams, auto tag, and auto reply based on email and live chat events! Chatbots help too!
Built In Help Center FAQ
Every Re:amaze has a Help Center FAQ so your customer service team can educate customers. Your help center content is even automatically SEO optimized! Help center articles can also be used in your helpdesk replies, live chat and ticket replies, to train your chatbot, or embedded into your storefront.
Customer Service And Live Chat Surveys
Send satisfaction surveys when email and live chat customer support tickets end! Your customer service and chat quality is calculated automatically in reports for your customer support team.
Founded in 2012, Re:amaze is loved by thousands of businesses worldwide ranging from lifestyle eCommerce to online universities and from innovative SaaS platforms to Mom-&-Pop stores. Whether you’re building a eCommerce store or the next big SaaS, Re:amaze can help you deliver awesome, personable customer support experiences.