Having customer call records and customer tickets in two separate places leads to loss of valuable data and time. Rainbow Office for Zoho Desk makes this process much more efficient. Agents can now make and receive calls, log them and add them as tickets—all from within Zoho Desk. This helps create streamlined data, more context, and better customer relationships.
Original release date:
- Don't dial. Just click—Call your customers and receive them without leaving your ticket interface.
- Know who's calling—Convert the calls into tickets and add notes via an automatic pop-up screen, for better context.
- Recall, anytime—Calls are automatically logged within Zoho Desk for better monitoring and analysis.
- Easy to setup—You can integrate Zoho Desk with Rainbow Office in just a few simple steps.
- Zoho Desk for Rainbow Office is available for Rainbow Office Standard, Premium and Enterprise customers.
- You must have a Zoho Desk Professional or Enterprise Edition account.
- Requires Windows® XP or above or Mac OS® X 10.8 Mountain Lion or above.
- Supported browsers include Chrome™ 30 (or later), Firefox® 25 (or later), Safari® 6.0.5 (or later), and Internet Explorer® 10 (or later).