TeamSupport for Rainbow Office
TeamSupport for Rainbow Office
by TeamSupport

Seamless integration between Rainbow Office and TeamSupport improves customer support efficiency and customer satisfaction.

PRODUCTS
ALSO AVAILABLE FOR

DAG-dummy-TeamSupport for RingCentral app integration for Rainbow Office

Integrate Rainbow Office for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any Rainbow Office device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

  • Receive calls through your Rainbow Office phone system directly from within your TeamSupport tickets.
  • Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  • Agents can effortlessly enter notes about active calls directly in customer and contact records.
  • Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  • Use any Rainbow Office-enabled device: your desk phone, the Rainbow Office mobile app, or Rainbow Office for Desktop.
Requirements
  • TeamSupport for Rainbow Office is available to all Rainbow Office Office® customers
  • You must have a TeamSupport Enterprise Edition account
  • Supported browsers: Chrome™, Safari™, Firefox™, IE™