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TeamSupport for Rainbow Office
TeamSupport for Rainbow Office
by TeamSupport

This seamless integration with TeamSupport improves customer support efficiency and customer satisfaction.

PRODUCTS
ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

DAG-dummy-TeamSupport for RingCentral app integration for Rainbow Office

Integrate Rainbow Office for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any Rainbow Office device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

  • Receive calls through your Rainbow Office phone system directly from within your TeamSupport tickets.
  • Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  • Agents can effortlessly enter notes about active calls directly in customer and contact records.
  • Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  • Use any Rainbow Office-enabled device: your desk phone, the Rainbow Office mobile app, or Rainbow Office for Desktop.

Original release date: 2015-09-24

Requirements

  • TeamSupport for Rainbow Office is available to all Rainbow Office Office® customers
  • You must have a TeamSupport Enterprise Edition account
  • Supported browsers: Chrome™, Safari™, Firefox™, IE™