Deliver more memorable customer experiences and increase productivity by integrating Rainbow Office and Zendesk.
With the new message hub feature users can:
With seamless integration between Rainbow Office and Zendesk, you can simply click to dial, eliminating misdials and improving call efficiency. Incoming calls automatically bring up matching customer records or create new Zendesk cases, enabling agents to provide quicker and more personalized responses. Let Rainbow Office for Zendesk streamline your help desk workflows, boost agent productivity, and improve the quality of interactions you have with your customers.
Integrating your Rainbow Office solution with everyday applications, such as Zendesk, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.
Rainbow Office for Zendesk reduces the need for agents to switch between multiple devices and applications to access business functionalities and accomplish their tasks.
Intuitive user interface and optimized actions, such as click to dial and customer information pop-ups, allow agents to deliver a timely, highly customized experience for all calls.
When authorized, this app will be granted the following permissions:
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Internal Messages||Send, and edit intra-company text messages|
|Read Call Log||View user call log records|
|Edit Messages||View and update message store data, including SMS, fax, voicemail, etc.|
|Edit Presence||View and modify user presence status|