PCS IVR Host app logo
by Palitto Consulting Services, Inc.

IVR hosting system for user created VoIP solutions. Enables TTS, ASR, DTMF and integrates to databases and web services.

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Product Summary

• Create IVR (Interactive Voice Response) systems to enhance automation and improve customer service.

• Integrate your VoIP system with databases, web services and Active Directory.

• Personalize the user experience with TTS (Text-to-Speech) offering multiple voices and language options.

• ASR (Automatic Speech Recognition) to augment menu selection, data entry and keyword recognition.

• Enable DTMF (Dual-Tone, Multi-Frequency) user input.

Product Enhancement Options

• Integrate with CRM, ERP, MRP and banking core systems to provide status and transactional information.

• IVR Designer offers the user a drag and drop GUI (Graphical User Interface) for IVR design. Professional Services available.

Product Requirements

• RingCentral MVP extensions configured with a SIP DigitalLine for each simultaneous call.

Call Control Examples

Menus: Voice enable auto attendant menus.

Call Routing: Redirect callers to their personalized agent and prioritize VIP callers based on account status.

Call Screening: Redirect collections and suspected fraud calls to specialized agents. Screen blacklisted numbers.

Call Queuing: Manage high volume call queues.

Self Help & Automation Examples

Self-Service: Enable callers to retrieve information and perform tasks 24/7 without agent intervention.

Information Retrieval: Callers can receive prerecorded information such as office locations, business hours, FAQs and product details.

Hospitality: Voice enable room service and wake up calls.

After Call Surveys: Conduct surveys and collect customer feedback using voice-enabled IVR systems.

Audio Recordings: Record and process caller feedback.

Outbound Dialing Campaigns: Conduct automated outbound dialing campaigns for appointment reminders and customer notification with results integration.

Emergency Response: Enable emergency responders to dispatch services, send alerts and communicate with callers using voice enabled IVR systems.

CRM, ERP, MRP & Core Integrations

Order Tracking: Enable voice command order tracking and real-time order status updates.

Banking Services: Provide customers with banking services such as fund transfer, bill payment and payment history using voice commands.