IVR Orchestrator for Rainbow Office
Bulk orchestration of IVR prompt media across multiple IVRs quickly and easily.
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ALSO AVAILABLE FOR
- RingCentral
- AT&T Office@Hand
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
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IVR Orchestrator app integration for RingCentral
IVR Orchestrator Product Description
IVR Orchestrator provides bulk orchestration of IVR prompt media across multiple IVR’s in your RingCentral® account. The IVR prompt is the media that callers hear when calling an IVR before any key presses are performed. A summary of available features includes:
Feature Set
- Bulk orchestration of IVR prompt media across multiple IVR’s.
- Schedule and combine prompts to start/end on a specific date/time.
- Tag IVR names with custom values to group and filter by business-specific logic for easier bulk editing.
- Integration to your RingCentral® media library and IVR’s.
- Customizable role-based access and granular permissions control.
- Generate text-to-speech business hours prompts for IVR menus via a configurable sync process
- Set business hours for sites in bulk
Limitations:
- The max size of the IVR files can be 20 MB
- Allows only MP3 files to be uploaded
- The combined limit of the files is 20 MB
- 15 min delay to upload the new IVRs into IVR orchestrator 2.0 application
Assumptions:
- Site-related features require RingCentral® account to be multisite
- The customizable sync process requires the customer endpoint to return data in the prescribed format
- The endpoint needs to be provided by the customer
- The IVRs and sites need to be created in RingCentral® account and it will not be created by IVR orchestrator 2.0 application
- The customer would need to set the correct time zone on the sites in MVP
Use cases:
- Scheduling IVR prompts to start and end at a particular time
- Example: A restaurant has deals going for a particular days/season. The customer can schedule the prompt about the specials ahead of time.
- Bulk updating of site business hours
- Example: If business hours are changed company-wide, admin can change hours for many locations at the same time
- Syncing site business hours with customer’s existing data (website)
- Example: A large customer with many locations has a method of updating hours and wants to sync their existing solution with RingCentral® account.
Out of Scope
- Feature requests and customizations will not be included.
- Personalized customer training can be purchased via SOW
Support
Tier 1 support is provide by RingCentral Standard Support and sent internally to the PSi Team for Tier 2 support.
PSI support form to report the bug PSI support form
Logging In
Log in to IVR Orchestratorusing your Rainbow Office® credentials at the following URL:
https://ivr-orchestrator.ps.ringcentral.com/
New accounts automatically receive a free 14-day trial period upon first login. After the trial period expires, you must contact your Account Executive or Sales Representative to purchase a subscription for your account.
Getting Started
To get started orchestrating your first IVR visit the docs.