Simplify all your business helpdesk requirements with Freshdesk – the easy one-stop ticketing solution designed to facilitate customer-support management across all channels. With the Freshdesk for Rainbow Office app, your cloud-based helpdesk can integrate inbound call and customer data seamlessly from your Rainbow Office directory for faster and more efficient customer support processing.
- Automatic call logging: Freshdesk automatically generates a support ticket once you finish a call on your Rainbow Office client. All relevant customer details are attached.
- Sync contacts to Freshdesk: Seamlessly access account history and context for every caller every time. Any new contact added to the Rainbow Office directory automatically syncs with the Freshdesk database and is associated with all existing tickets on file.
- Automate your support: Set up ticket automations with the Dispatcher, Supervisor or Observer and automate routine tasks including assigning tickets based on caller profiles, modifying caller properties and more.