Cognitive View monitors call recordings to help you understand customer experience & compliance adherence.
Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including Rainbow Office voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies, and identifies risks early.
The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.
To see a demo or access to a trial, contact us (firstname.lastname@example.org)
Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account
Contact us to get in touch and discuss the steps ahead.
Mon - Fri 9:30AM - 6:00PM (UTC+10:00)
When authorized, this app will be granted the following permissions:
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|