ARC Voice Analytics
ARC Voice Analytics identifies words and phrases that you are looking to find within your conversations.
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Citycom app integration for RingCentral
ARC Voice Analytics for Rainbow Office
Proactively manage your compliance risk, increase revenue, and improve customer experience by surfacing powerful insights, reporting, and alerts from every conversation.
Citycom applies its proprietary voice quality analysis at the start of the process, to identify the usable voice files ensuring the system finds the words that matter. Utilising our AI and NLP capabilities we provide transcriptions, sentiment analysis, and voice biometrics in the cloud.
- Analyse 100% of customer interactions for call-quality, content and sentiment
- Highlight details of any issues and provide analysis of trends
- Ensure script and disclosure compliance
- Provides actionable intelligence
- Benchmarks to improve agent performance
Requirements
- Rainbow Office account with Automatic Call Recording (ACR) available
- No download is required. ARC Voice Analytics is a cloud based service
- Existing Citycom account
- Account administrator privileges for the Rainbow Office account
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App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Read Call Log | View user call log records |
| Read Call Recording | Download call recording content and media |