Aigent empowers your RingCentral platform with Real-time Conversational AI. To make each agent your best agent, anytime and anywhere.
Aigent is an AI built for call centres.
Our technology is specifically designed to help agents perform at their best.
Whether you’re addressing the typical high turnover of customer support roles or trying to manage seasonal volume, an almost constant influx of new agents can lead to service breakdowns that jeopardize your customer experience and loyalty.
Research shows it can take several months or even a year before agents are performing at a proficient level, much less delivering the world-class support your customers demand. That’s where Aigent comes in.
The Aigent platform seamlessly integrates with existing telephony and CRM systems, actively listening to calls and helps agents perform their best, in real-time.
With an artificial intelligence platform that listens to live voice calls, agents get real-time guidance to deliver the best customer experience imaginable.
We put Insights into Action. The power of the platform is not that it listens to live calls but that it uses what it hears to help agents solve customer problems quickly and accurately.
Original release date: 2020-09-01
Mon - Fri 9:00AM - 7:00PM (UTC+01:00)
When authorized, this app will be granted the following permissions:
|Call Control||Control and manage phone calls in real-time|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|VoIP Calling||Register VoIP-enabled devices, and make and receive VoIP calls|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|