Purple Cloud
Purple Cloud
by Purple Cloud, Inc.

Call tracking built into your phone system: track 100% of calls/texts/voicemails with zero effort at 1/3 the cost

Purple Cloud for RingCentral

Purple Cloud was founded by MIT computer scientists from Google, DoubleClick and Yahoo in 2013 to combine chat, text messaging and call tracking into a single platform. The two key benefits of this omnichannel platform is that it provides more leads at a lower cost

RingCentral's Purple Cloud integration provides fully integrated call tracking, texting and chat at half the cost. All inbound and outbound calls are recorded and analyzed with best-of-breed call tracking features including human review, appointment detection, transcription. Calls are then posted to Purple Cloud's extensive set of integration partners including DealerSocket, eLEAD, VinSolutions and CDK. Purple Cloud's platform deeply integrates with RingCentral so there are no separate call tracking phone numbers, no employee phone ID's to type in, no required click-to-call widgets and all numbers are textable. Texts can be responded to in Purple Cloud's market-leading dashboard for handling text, chat, Facebook messenger and more.

Purple Cloud integrates with most CRM's including all automotive dealer CRM's: DealerSocket, ELEAD, VinSolutions, CDK, DriveCentric, Votenza, Salesforce, Zoho CRM, Oracle's NetSuite, Hubspot

Explanation Video

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read MessagesView message store data, including SMS, fax, voicemail, etc.
Call ControlControl and manage phone calls in real-time
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications