Purple Cloud for RingCentral
Purple Cloud for RingCentral
by Purple Cloud, Inc.

Call tracking built into your phone system: track 100% of calls/texts/voicemails with zero effort at 1/3 the cost

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Purple Cloud for RingCentral

Purple Cloud was founded by MIT computer scientists from Google, DoubleClick, and Yahoo in 2013 to combine chat, text messaging, and call tracking into a single platform. The two key benefits of this omnichannel platform are that it provides more leads at a lower cost.

RingCentral's Purple Cloud integration provides fully integrated call tracking, texting, and chat at half the cost. All inbound and outbound calls are recorded and analyzed with best-of-breed call tracking features including human review, appointment detection, transcription. Calls are then posted to Purple Cloud's extensive set of integration partners including DealerSocket, eLEAD, VinSolutions, and CDK. Purple Cloud's platform deeply integrates with RingCentral so there is no separate call tracking phone numbers, no employee phone ID's to type in, no required click-to-call widgets, and all numbers are textable. Texts can be responded to in Purple Cloud's market-leading dashboard for handling text, chat, Facebook messenger and more.

Purple Cloud integrates with most CRM's including all automotive dealer CRM's: DealerSocket, ELEAD, VinSolutions, CDK, DriveCentric, Votenza, Salesforce, Zoho CRM, Oracle's NetSuite, Hubspot.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Call ControlControl and manage phone calls in real-time
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media
Webhook SubscriptionsManage and subscribe to webhook notifications