RingCentral Pulse for Contact Centers

RingCentral Pulse uses intelligent bots to monitor agent interactions, customer issues, and real-time and historical events within your RingCentral Contact Center. With a simple configuration tool, you can monitor what you care about without needing an IT person to build out an integration. Integrated directly with the RingCentral app, Pulse sends alerts to the right team at the right time to enable immediate collaboration and service issue resolution.

Key features

1. Automate bots to alert supervisors when KPIs aren’t met so those who need to act can take prompt action
2. Share critical information in the notification with individuals and teams via RingCentral team messaging for rapid collaboration from any device
3. Manage alerts and teams through an easy-to-use dashboard that tracks trends before they become root causes

Prerequisites

1. RingCentral Contact Center
2. RingCentral App

Key resources

1. Manage your alert notifications

Original release date: 2018-08-11

Requirements

1. Requires Windows® 7 or above or Mac OS® X 10.8 Mountain Lion or above.
2. Supported browsers include Chrome™ 66 (or later), Firefox® 60 (or later), Safari® 11.1.1 (or later), and Internet Explorer® 11 (or later), Microsoft Edge 17 (or later).
3. Use the RingCentral app on desktop, mobile, or web.
4. You must be a RingCentral Contact Center customer.