Monitor important metrics with real-time alerts and notifications via Pulse for Contact Center.
RingCentral Pulse uses intelligent bots to monitor agent interactions, customer issues, and real-time and historical events within your RingCentral Contact Center. With a simple configuration tool, you can monitor what you care about without needing an IT person to build out an integration. Integrated directly with the RingCentral app, Pulse sends alerts to the right team at the right time to enable immediate collaboration and service issue resolution.
Original release date: 2018-08-11
When authorized, this app will be granted the following permissions:
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Glip||Deprecated: TeamMessaging permission should be used instead|