PhoneMondo app integration

PhoneMondo is a cloud-based caller identification and telephony integration tool that brings powerful features to your RingCentral experience. It identifies callers in real time - even unknown numbers - displays caller information from public databases, your own CRM systems, and personal directories, and helps you manage and log calls more efficiently across your organization.

Whether you're a small business or a larger enterprise, PhoneMondo enhances your productivity by giving your team more context before answering a call and automating call workflows.

Key Features

1. Real-Time Caller Identification: Instantly see who is calling before answering, even if the number isn't in your local contact list. PhoneMondo aggregates data from public sources, CRMs, address books, and community-contributed information to deliver detailed caller profiles.
2. CRM and App Integrations: Automatically search and match incoming call numbers with customer records from your CRM system or helpdesk software. Supported integrations include Salesforce, HubSpot, Pipedrive, Zoho CRM, Zendesk, Microsoft Outlook, Google Contacts, and more.
3. Click-to-Call & Hotkeys: Initiate calls directly from your desktop, browser, or within your CRM using click-to-call functionality. You can also set up hotkeys to quickly dial numbers from selected text anywhere on your screen.
4. Call Logging & Analytics: PhoneMondo logs every call automatically in the background and stores the data in your cloud dashboard or directly in your CRM. Review missed calls, call duration, peak hours, and usage statistics to gain insights into team performance and customer engagement.
5. Spam Detection and Blocking: Stay protected from nuisance calls. PhoneMondo uses a community-driven spam database and custom blacklists to automatically flag and block known spammers.
6. Multi-Device and Multi-User Support: Use PhoneMondo across multiple devices - desktop, mobile, and browser - and share access among team members. Caller info can pop up simultaneously for multiple users, ensuring everyone stays informed.
7. Secure and GDPR Compliant: Your data is stored securely in EU-based data centers. PhoneMondo is designed with GDPR compliance in mind, giving you full control over the data collected and displayed.

How It Works with RingCentral

PhoneMondo integrates seamlessly with RingCentral via the cloud. Once connected, it starts listening for call events and enhances them with caller information, logs, and CRM links. There is no need for complex on-premise installations - just authorize access, configure your preferences, and you're ready to go.

Use Cases

1. Sales Teams: Identify prospects instantly and personalize conversations with context from CRM data.
2. Customer Support: Resolve issues faster by accessing support history and customer details as calls come in.
3. Managers: Monitor team call performance with cloud-based analytics and identify areas for improvement.
4. Remote Teams: Stay synchronized even when distributed. Shared caller data ensures everyone has the same information at hand.

Benefits

1. Save time and reduce caller lookup effort
2. Improve customer service with personalized greetings
3. Increase productivity with call automation tools
4. Reduce spam and robocall disruptions
5. Enhance CRM data quality with automatic updates

Start your free trial today and bring powerful caller intelligence to your RingCentral environment with PhoneMondo!