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AT&T Office@Hand for Zendesk
AT&T Office@Hand for Zendesk
by RingCentral

Deliver more memorable customer experiences and increase productivity by integrating your cloud communications with Zendesk.

AT&T Office@Hand for Zendesk

Integrate seamlessly with AT&T Office@Hand for Zendesk and see your helpdesk productivity increase. With AT&T Office@Hand for Zendesk running in your Zendesk account, you can use any AT&T Office@Hand device to make and take calls. You can make calls from Zendesk just by clicking on the phone number displayed on-screen. Incoming calls automatically bring up matching client records and create new Zendesk cases.

Detailed Description:

  1. Make or receive calls through your AT&T Office@Hand phone system, directly from your account within Zendesk.
  2. Click to dial phone numbers in any Zendesk client record to eliminate misdials and speed up response times.
  3. Incoming callers are instantly matched to existing client records and automatically displayed.
  4. Tickets are created automatically when a call arrives, increasing service efficiency.
  5. Work anytime through your favorite browser on Windows® or Mac®.
  6. Use any Office@Hand-enabled device: your desk phone, the Office@Hand mobile app, or Office@Hand for Desktop.

Requirements

  1. Office@Hand for Zendesk is available for Office@Hand Premium and Enterprise customers.
  2. You must have an activeZendesk.comaccount.
  3. Requires Windows XP or above, or Mac OS X Mountain Lion or above.
  4. Supported browsers: Chrome 30 and above, Firefox 25 and above, Safari 6.0.5 and above, or Internet Explorer 10 and above.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Client InfoView client application provisioning information
WebSocketMake API calls via the WebSocket transport
WebSocket SubscriptionsManage and subscribe to websocket notifications
Read AccountsView user account information, e.g. name, business name, and contact info
Problem Reports ManagementManage Client Problem Reports
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status
Send Usage InfoSend usage information to enable reporting