Deliver more memorable customer experiences and increase productivity by integrating your cloud communications with Zendesk.
Integrate seamlessly with AT&T Office@Hand for Zendesk and see your helpdesk productivity increase. With AT&T Office@Hand for Zendesk running in your Zendesk account, you can use any AT&T Office@Hand device to make and take calls. You can make calls from Zendesk just by clicking on the phone number displayed on-screen. Incoming calls automatically bring up matching client records and create new Zendesk cases.
When authorized, this app will be granted the following permissions:
Permission | Description |
---|---|
VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
Read Client Info | View client application provisioning information |
WebSocket | Make API calls via the WebSocket transport |
WebSocket Subscriptions | Manage and subscribe to websocket notifications |
Read Accounts | View user account information, e.g. name, business name, and contact info |
Problem Reports Management | Manage Client Problem Reports |
Ring Out | Perform two-legged ring out phone calls |
SMS | Send and receive SMS/MMS messages |
Internal Messages | Send, and edit intra-company text messages |
Read Call Log | View user call log records |
Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
Edit Presence | View and modify user presence status |
Send Usage Info | Send usage information to enable reporting |