AT&T Office@Hand for Zendesk
by RingCentral
Deliver more memorable customer experiences and increase productivity by integrating your cloud communications with Zendesk.
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AT&T Office@Hand for Zendesk
Integrate seamlessly with AT&T Office@Hand for Zendesk and see your helpdesk productivity increase. With AT&T Office@Hand for Zendesk running in your Zendesk account, you can use any AT&T Office@Hand device to make and take calls. You can make calls from Zendesk just by clicking on the phone number displayed on-screen. Incoming calls automatically bring up matching client records and create new Zendesk cases.
Detailed Description:
- Make or receive calls through your AT&T Office@Hand phone system, directly from your account within Zendesk.
- Click to dial phone numbers in any Zendesk client record to eliminate misdials and speed up response times.
- Incoming callers are instantly matched to existing client records and automatically displayed.
- Tickets are created automatically when a call arrives, increasing service efficiency.
- Work anytime through your favorite browser on Windows® or Mac®.
- Use any Office@Hand-enabled device: your desk phone, the Office@Hand mobile app, or Office@Hand for Desktop.
Requirements
- Office@Hand for Zendesk is available for Office@Hand Premium and Enterprise customers.
- You must have an activeZendesk.comaccount.
- Requires Windows XP or above, or Mac OS X Mountain Lion or above.
- Supported browsers: Chrome 30 and above, Firefox 25 and above, Safari 6.0.5 and above, or Internet Explorer 10 and above.
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
| Read Client Info | View client application provisioning information |
| WebSocket | Make API calls via the WebSocket transport |
| WebSocket Subscriptions | Manage and subscribe to websocket notifications |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Problem Reports Management | Manage Client Problem Reports |
| Ring Out | Perform two-legged ring out phone calls |
| SMS | Send and receive SMS/MMS messages |
| Internal Messages | Send, and edit intra-company text messages |
| Read Call Log | View user call log records |
| Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
| Edit Presence | View and modify user presence status |
| Send Usage Info | Send usage information to enable reporting |