Velvetech for AT&T Office@Hand
Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.
Velvetech App Integration for AT&T Office@Hand
Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with AT&T Office@Hand. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.
The solution includes:
- Real-time call transcription
- Speaker identification technology for caller voice separation
- Call meta-data capturing
- Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with AT&T Office@Hand, sales enablement tools, CRM applications, etc.
With our integrated AI solutions for AT&T Office@Hand, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.
Case Study: AI Call Analytics for Insurance
AT&T Office@Hand Premium, Enterprise, and Contact Center Customers