Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.
Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with AT&T Office@Hand. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.
With our integrated AI solutions for AT&T Office@Hand, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.
Case Study: AI Call Analytics for Insurance
AT&T Office@Hand Premium, Enterprise, and Contact Center Customers
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|