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Velvetech for AT&T Office@Hand
by Velvetech, LLC
PREMIER PARTNER

Stay competitive with immediate actionable insights driven by Velvetech’s AI-powered call analytics.

ALSO AVAILABLE FOR

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Velvetech App Integration for AT&T Office@Hand

Extract actionable insights while your rep is on the call with Velvetech’s AI-powered call analytics seamlessly integrated with AT&T Office@Hand. Effective call analytics begins with an accurate transcription. Our service automatically recognizes speech in phone conversations and converts it into text.

The solution includes:

  1. Real-time call transcription
  2. Speaker identification technology for caller voice separation
  3. Call meta-data capturing
  4. Technology to fit the client operations supporting IT infrastructure thanks to a full set of API integrations with AT&T Office@Hand, sales enablement tools, CRM applications, etc.

With our integrated AI solutions for AT&T Office@Hand, you get a turnkey platform ready to be used for solving complex call center business challenges and improve performance, adherence to operational rules and sales process, agent accountability, training, and compliance.

Case Study: AI Call Analytics for Insurance

Requirements

AT&T Office@Hand Premium, Enterprise, and Contact Center Customers