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TeamSupport for AT&T Office@Hand
by TeamSupport

This seamless integration with TeamSupport improves customer support efficiency and customer satisfaction.

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

TeamSupport app integration for AT&T Office@Hand

Integrate RingCentral for TeamSupport and provide your agents with the key customer information they need in a snap. When your customers call for help, their ticket history, service agreements and happiness index automatically appear in your TeamSupport account, ensuring a great customer experience. Use any RingCentral device to take calls and automatically bring up the matching TeamSupport account.

Detailed Description:

  • Receive calls through your RingCentral phone system directly from within your TeamSupport tickets.
  • Incoming calls are instantly matched to existing TeamSupport customer records and displayed on the screen, so agents can immediately provide insightful conversation.
  • Agents can effortlessly enter notes about active calls directly in customer and contact records.
  • Work anytime through your favorite browser on Windows® or Mac® - no software to install.
  • Use any RingCentral-enabled device: your desk phone, the RingCentral mobile app, or RingCentral for Desktop.

Original release date: 2015-09-25

Requirements

  • TeamSupport for RingCentral is available to all RingCentral Office® customers
  • You must have a TeamSupport Enterprise Edition account
  • Supported browsers: Chrome™, Safari™, Firefox™, IE™