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RingCentral Labs SMS and Meetings for HubSpot
RingCentral Labs SMS and Meetings for HubSpot
by RingCentral Labs

Create video meeting links, send SMS messages in a workflow, or use templates to send personalized instant messages to contacts.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

RingCentral Community for Hubspot

Key Benefits:

Calls can be made using RingCentral from directly in HubSpot. After each call, the call will be automatically synced to the HubSpot call log for tracking.

We also have RingCentral for Browser extension which provide some additional features you can use: https://www.ringcentral.com/apps/hubspot


How RingCentral integrates with HubSpot

  1. Call with RingCentral:Outbound calls can be made using RingCentral from directly in HubSpot. After each outbound call, the call will be automatically synced to the HubSpot call log for tracking. Note: Inbound calls are not supported at this time.
  2. Use RingCentral Video as conference integration:After enabled in the install page, users can generate RingCentral Video links for HubSpot meetings.
  3. Send SMS in workflow: After enabled in the install page, users can use RingCentral in HubSpot workflow to send SMS.
  4. Send/Recieve SMS from HubSpot:You can also send, receive, and view SMS messages using the RingCentral integration for HubSpot. Be sure to change the toggle to log SMS messages in the contact's activity log and check the activity filter boxes for RingCentral to see these logs.
  5. Access the RingCentral Company Directory:Use the integration to directly call your colleagues in your RingCentral Company Directory.
  6. Listen to Call Recordings from HubSpot:The integration allows you to view and listen to call recordings with your contacts from directly within HubSpot.
  7. Powered by RingCentral Labs:This integration is developed as a RingCentral Labs project (see below).


Original release date: 2020-03-05

Important:

  1. Not available to free HubSpot users. You must assign a paid HubSpot Sales or Service seat to make calls. Please see here: https://knowledge.hubspot.com/calling/integrate-a-third-party-calling-provider-with-hubspot
  2. This is an integration built by as a RingCentral Labs project by developers (see below).
  3. For Safari 13+ user, must disable Prevent cross-site tracking in Preference -> Privacy.


Installation

Just click connect button and authorize with your HubSpot account

RingCentral Labs

RingCentral Labs is a program that lets RingCentral engineers, platform product managers and other employees share RingCentral apps they've created with the customer community. RingCentral Labs apps are free to use, but are not official products, and should be considered community projects - these apps are not officially tested or documented.

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
Call ControlControl and manage phone calls in real-time
Read PresenceView user presence status
MeetingsCreate, view, update and delete meetings
VoIP CallingRegister VoIP-enabled devices, and make and receive VoIP calls
Read Call RecordingDownload call recording content and media
A2P SMSView and send high-volume A2P SMS messages
GlipDeprecated: TeamMessaging permission should be used instead
InteroperabilityFacilitate inter-app authorization and perform other interoperability functions
Read ContactsView personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Telephony SessionsControl advanced telephony session features
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Internal MessagesSend, and edit intra-company text messages
Read Call LogView user call log records
Edit MessagesView and update message store data, including SMS, fax, voicemail, etc.
Edit PresenceView and modify user presence status