Call tracking built into your phone system: track 100% of calls/texts/voicemails with zero effort at 1/3 the cost
Purple Cloud was founded by MIT computer scientists from Google, DoubleClick, and Yahoo in 2013 to combine chat, text messaging, and call tracking into a single platform. The two key benefits of this omnichannel platform are that it provides more leads at a lower cost.
AT&T Office@Hand's Purple Cloud integration provides fully integrated call tracking, texting, and chat at half the cost. All inbound and outbound calls are recorded and analyzed with best-of-breed call tracking features including human review, appointment detection, transcription. Calls are then posted to Purple Cloud's extensive set of integration partners including DealerSocket, eLEAD, VinSolutions, and CDK. Purple Cloud's platform deeply integrates with AT&T Office@Hand so there is no separate call tracking phone numbers, no employee phone ID's to type in, no required click-to-call widgets, and all numbers are textable. Texts can be responded to in Purple Cloud's market-leading dashboard for handling text, chat, Facebook messenger and more.
Purple Cloud integrates with most CRM's including all automotive dealer CRM's: DealerSocket, ELEAD, VinSolutions, CDK, DriveCentric, Votenza, Salesforce, Zoho CRM, Oracle's NetSuite, Hubspot.
When authorized, this app will be granted the following permissions:
|Read Messages||View message store data, including SMS, fax, voicemail, etc.|
|Call Control||Control and manage phone calls in real-time|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Ring Out||Perform two-legged ring out phone calls|
|SMS||Send and receive SMS/MMS messages|
|Read Call Log||View user call log records|
|Read Call Recording||Download call recording content and media|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|