Monitor important metrics with real-time alerts and notifications via Pulse for Contact Center.
AT&T Office@Hand Pulse uses intelligent bots to monitor agent interactions, customer issues, and real-time and historical events within your AT&T Office@Hand Contact Center. With a simple configuration tool, you can monitor what you care about without needing an IT person to build out an integration. Integrated directly with the AT&T Office@Hand app, Pulse sends alerts to the right team at the right time to enable immediate collaboration and service issue resolution.
Original release date: 2018-08-11
When authorized, this app will be granted the following permissions:
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Team Messaging||Post messages, as well as view, edit and delete Team Messaging related data|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Glip||Deprecated: TeamMessaging permission should be used instead|