Presence Hub app logo
Presence Hub
by aurenz GmbH

Synchronize the user’s presence state between AT&T Office@Hand and Microsoft Teams.

Be the first to write a customer review

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Keep presence status between AT&T Office@Hand and Microsoft Team in sync

With the Presence Hub from aurenz, you keep the presence status between your AT&T Office@Hand and Microsoft Teams in sync. Calls should only be routed to agents if they are available. If two communication platforms are used, the presence status must be synchronized between the systems. With the Presence Hub from aurenz, Microsoft Teams presence status can be synchronized with the presence status of your AT&T Office@Hand.

How it works

The Presence Hub is a cloud service which receives presence information from MS Team-users, on the one hand and users in your AT&T Office@Hand, on the other hand. If a presence status changes in one of the systems, this status change is transmitted from the Presence Hub to the other systems. However, through corresponding rules for status mapping between the systems, there is some logic to this subject, so that only status transitions, that makes sense will be taken into account. For example, it is desired to transmit a busy status if the user is on the phone in one of the systems. However, it would not make sense to transmit a logged off status, as the user may well be logged off in one system and logged on in the other.

Getting started

The aurenz Presence Hub is a cloud service which connects smoothly to your Microsoft Teams tenant. Please subscribe to the Presence Hub SaaS through the Microsoft AppSource marketplace. After you finished the onboarding process you will be redirected to the Presence Hub start page.