PCS PowerCall

Enhanced Call Control

1. Incoming Call Priority: Place a second call on hold without interrupting a first call already in progress.
2. Drag and Drop Conference: Create ad-hoc conferences and control the time the conference begins.
3. Drag and Drop Transfer: Send an active call to an agent by transferring, parking, or sending it directly to their voicemail.
4. Park Calls: Park calls in agent's queue.
5. Return Calls: An unanswered call transfer to an available agent will call back to the original agent indicating it is a returned call.
6. Interoperability: Interoperability of call control of the desk phone and the PowerCall app.

Increased Productivity

1. Quick Dial: Quick Dial window shows real time phone number search matches.
2. Directory Search: Search different sites by department, title, first name, last name, city, and state.
3. Custom Views: Custom data views with snap-in-place preferred window placement, selected columns shown, and individual tab resizing.
4. History: Call history view.
5. Camping: Camp on an agent to be notified when the agent becomes available.
6. Custom Statuses: Set agent availability from the default or custom list and the agent status will automatically change based on the call status.