PCS IVR Host
IVR hosting system for user created VoIP solutions. Enables TTS, ASR, DTMF and integrates to databases and web services.
ALSO AVAILABLE FOR
- RingCentral
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
PCS IVR Host for AT&T Office@Hand
Product Summary
• Create IVR (Interactive Voice Response) systems to enhance automation and improve customer service.
• Integrate your VoIP system with databases, web services and Active Directory.
• Personalize the user experience with TTS (Text-to-Speech) offering multiple voices and language options.
• ASR (Automatic Speech Recognition) to augment menu selection, data entry and keyword recognition.
• Enable DTMF (Dual-Tone, Multi-Frequency) user input.
Product Enhancement Options
• Integrate with CRM, ERP, MRP and banking core systems to provide status and transactional information.
• IVR Designer offers the user a drag and drop GUI (Graphical User Interface) for IVR design. Professional Services available.
Product Requirements
• RingCentral MVP extensions configured with a SIP DigitalLine for each simultaneous call.
Call Control Examples
• Menus: Voice enable auto attendant menus.
• Call Routing: Redirect callers to their personalized agent and prioritize VIP callers based on account status.
• Call Screening: Redirect collections and suspected fraud calls to specialized agents. Screen blacklisted numbers.
• Call Queuing: Manage high volume call queues.
Self Help & Automation Examples
• Self-Service: Enable callers to retrieve information and perform tasks 24/7 without agent intervention.
• Information Retrieval: Callers can receive prerecorded information such as office locations, business hours, FAQs and product details.
• Hospitality: Voice enable room service and wake up calls.
• After Call Surveys: Conduct surveys and collect customer feedback using voice-enabled IVR systems.
• Audio Recordings: Record and process caller feedback.
• Outbound Dialing Campaigns: Conduct automated outbound dialing campaigns for appointment reminders and customer notification with results integration.
• Emergency Response: Enable emergency responders to dispatch services, send alerts and communicate with callers using voice enabled IVR systems.
CRM, ERP, MRP & Core Integrations
• Order Tracking: Enable voice command order tracking and real-time order status updates.
• Banking Services: Provide customers with banking services such as fund transfer, bill payment and payment history using voice commands.