Office@Hand Phone Plugin for Citrix
Office@Hand Phone Plugin for Citrix
by RingCentral, Inc.

Optimize the telephony processing for your Office@Hand Phone in Citrix.

Office@Hand Phone Plugin for Citrix app integration for AT&T Office@Hand

In a typical VDI environment,  Office@Hand Phone acts as any other application running in a virtual host environment. However, telephony media stream must make several extra network hops to reach the Office@Hand data center. If the network infrastructure is inadequate or unstable users may experience degradation in audio quality due to these extra hops.


With the Office@Hand Phone Plug-In for Citrix, we work to establish a direct media channel from the local user machine where the Citrix plugin is installed to the Office@Hand data center. This allows us to minimize the number of network hops and optimize the delivery of audio between callers.

Features:

  • Make and receive VoIP calls over WiFi, even while traveling internationally, or over 3G/4G without using your carrier minutes.
  • Send unlimited text messages to anyone in the US and Canada for free.
  • Never drop another important call. Call handoffs allow you to switch from using a data network to a carrier network during a call.
  • Visual Voicemail makes it easy to see who left you a message, forward messages, and tap to return calls based on your priorities.
  • Bring your own device (BYOD) to work. Personal contacts are conveniently separated from your company directory.
  • Single business identity - use your one business number for calling, texting, and faxing.
  • Manage active calls efficiently with advanced call controls to transfer, record, flip, or park the call.
  • Reply to calls with automated text-to-speech messages, or send callers to voicemail without interrupting the current call.
  • Department text messaging sends one text to all department members. See the entire conversation thread on one screen.
  • Host and attend online meetings from your Android, and easily collaborate with screen share, integrated chat, and file sharing from your desktop or cloud storage (Box and Dropbox).
  • Hold unlimited conference calls. Start or join calls with one tap, and invite up to 1000 participants by email or text.
  • Easily send a fax from your Android and attach a note, photos, or files from cloud storage (Box and Dropbox).
  • Manage your phone system from the palm of your hands
  • Update and manage your entire system of locations, departments, extensions, and direct numbers wherever you go.
  • Enable BYOD for all employees, reducing TCO for devices while improving productivity.
  • Safeguard confidential business information - easily add or remove users who have access to company data customer contacts.

Original release date: 2020-12-07

Requirements

  • Must have the Citrix Workspace Installed
  • Must have the Office@Hand Phone desktop app
  • Only Available for Windows

Installation

Please follow these steps to install Office@Hand Phone Plugin for Citrix. Please make sure to follow these steps before cloning your environment and for each environment you intend to use this plug-in. 


On the local device:

  1. Install Citrix Workspace
  2. Install Office@Hand Phone media-optimization plugin
  3. Launch Citrix Workspace and connect to your server host


On the virtual desktop:

  1. Install Office@Hand Phone app
  2. Launch Office@Hand Phone app and initiate a call
  3. The audio button on the active call screen should be disabled if the media-optimization is working correctly