Optimize the telephony delivery for your Office@Hand App in Citrix.
In a typical VDI environment, Office@Hand acts as any other application running in a virtual host environment. However, telephony media streams must make several extra network hops to reach the Office@Hand service. If the network infrastructure is inadequate or unstable users may experience degradation in audio quality due to these extra hops.
With the Office@Hand App for Citrix, we work to establish a direct media channel from your remote device where Citrix is installed to the Office@Hand data center. This allows us to minimize the number of network hops and optimize the delivery of audio between callers.