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Office@Hand for Zendesk
Office@Hand for Zendesk
by RingCentral

Deliver more memorable customer experiences and increase productivity by integrating your Office@Hand phone system directly into Zendesk.

Zendesk App Integration with Office@Hand

Integrate seamlessly with Office@Hand for Zendesk and see your helpdesk productivity increase. With Office@Hand for Zendesk running in your Zendesk account, you can use any Office@Hand device to make and take calls. You can make calls from Zendesk just by clicking on the phone number displayed on-screen. Incoming calls automatically bring up matching client records and create new Zendesk cases.


Detailed Description:

  • Make or receive calls through your Office@Hand phone system, directly from your account within Zendesk.
  • Click to dial phone numbers in any Zendesk client record to eliminate misdials and speed up response times.
  • Incoming callers are instantly matched to existing client records and automatically displayed.
  • Tickets are created automatically when a call arrives, increasing service efficiency.
  • Work anytime through your favorite browser on Windows® or Mac®.
  • Use any Office@Hand-enabled device: your desk phone, the Office@Hand mobile app, or Office@Hand for Desktop.

Original release date: 2016-05-28

Requirements

  • Office@Hand for Zendesk is available for Office@Hand Premium and Enterprise customers.
  • You must have an active Zendesk.com account.
  • Requires Windows XP or above, or Mac OS X Mountain Lion or above.
  • Supported browsers: Chrome 30 and above, Firefox 25 and above, Safari 6.0.5 and above, or Internet Explorer 10 and above.