Odigo connector for UCaaS app logo
Odigo connector for AT&T Office@Hand
by Odigo

Unify your UCaaS and CcaaS telephony enabling you to access internal experts for a seamless customer journey

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Odigo for AT&T Office@Hand

Bring AT&T Office@Hand Voice into Odigo!

1/ Call management​​

Optimization of call processing, a single telephony system for the entire company, supporting both internal collaboration and customer calls enabling decomissioning of redundant IT equipment and simpler IT management.

2/ Synchronization of agent presence status

Optimization of orchestration strategies and agent productivity thanks to the synchronization of the agent’s presence status between AT&T Office@Hand and Odigo. Smoother agent experience thanks to an intuitive console and a familiar telephony.

3/ Transfer on Administrative Directory​

Opening the contact center to the whole company. Agents have easy access to real-time available experts outside of the contact center and can transfer customer calls and arrange multi-party conferencing, optimizing first call resolutions and lowering the average handling time.Hence, first contact resolutions are optimized through enabling easy access to experts.