![Odigo connector for UCaaS app logo](https://netstorage.ringcentral.com/appext/logo/pFDhRQ3TSHKZBEgb_1PARA~7oeUNxKRoMOb7MM2ibZKxp/b328e19c-43c6-4aa0-85b0-46aa9d3990eb.png)
Odigo connector for AT&T Office@Hand
Unify your UCaaS and CcaaS telephony enabling you to access internal experts for a seamless customer journey
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ALSO AVAILABLE FOR
- RingCentral
- Avaya Cloud Office
- BT Cloud Work
- RingCentral with Verizon
- TELUS Business Connect
- Unify Office
- Vodafone Business UC
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
![Charter Enterprise](https://netstorage.ringcentral.com/appext/gallery-page/images/16deb5b8-7fca-4c47-8e0e-6f4378170134.png)
![Charter SMB](https://netstorage.ringcentral.com/appext/gallery-page/images/d95dd003-7dde-4919-95b4-27d8dca5a9f0.png)
![Frontier + RingCentral](https://netstorage.ringcentral.com/appext/gallery-page/images/a4c0aab1-cf17-4609-948c-cb360da1cc79.png)
![RingCentral for Symphony](https://netstorage.ringcentral.com/appext/gallery-page/images/84a30e6d-f75e-428e-9de2-a51787aa8c5b.png)
![RingCentral mit 1&1 Connected Calls](https://netstorage.ringcentral.com/appext/gallery-page/images/3842caa3-23c4-404a-aa6e-590748155ff0.png)
![RingCentral mit ecotel](https://netstorage.ringcentral.com/appext/gallery-page/images/345dc6de-f7a1-4fac-9a9c-2a341c4cd0af.png)
![RingCentral mit Telekom](https://netstorage.ringcentral.com/appext/gallery-page/images/DT.png)
![Unify Office by RingCentral](https://netstorage.ringcentral.com/appext/gallery-page/images/16acceee-a025-4da5-8f5a-43a4879fc770.png)
Odigo for AT&T Office@Hand
Bring AT&T Office@Hand Voice into Odigo!
1/ Call management
Optimization of call processing, a single telephony system for the entire company, supporting both internal collaboration and customer calls enabling decomissioning of redundant IT equipment and simpler IT management.
2/ Synchronization of agent presence status
Optimization of orchestration strategies and agent productivity thanks to the synchronization of the agent’s presence status between AT&T Office@Hand and Odigo. Smoother agent experience thanks to an intuitive console and a familiar telephony.
3/ Transfer on Administrative Directory
Opening the contact center to the whole company. Agents have easy access to real-time available experts outside of the contact center and can transfer customer calls and arrange multi-party conferencing, optimizing first call resolutions and lowering the average handling time.Hence, first contact resolutions are optimized through enabling easy access to experts.