AT&T Office@Hand for HubSpot
Enhance HubSpot with embedded communications capabilities and create a more collaborative experience.
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AT&T Office@Hand for HubSpot app integration
With AT&T Office@Hand for Hubspot, we embed key AT&T Office@Hand capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot.
What's New
With the new message hub feature users can:
- Access all AT&T Office@Hand text messages, voicemails, and faxes from one place.
- Receive, play, and download voicemails
- Receive and download fax
You can now click-to-SMS! Easily click a number and send a text a number from right within your browser or chrome extension.
Features
• Call controls:Leverage AT&T Office@Hand calling capabilities like call controls, inbound and outbound calls without ever navigating away from Hubspot.
• Click-to-call:Easily click to call from right within your browser or your AT&T Office@Hand chrome extension.
• Instant screen pop:When a call comes in, AT&T Office@Hand for Hubspot instantly responds; identifying the caller by their corresponding Hubspot record. If no record is available, you’ll get the option to easily add a new record as a contact, company, deal, or ticket.
• Association call logging:You can also log calls with several associations. Be able to log a call under several associations, such as the company, active deals, or tickets.
• Analytics:Make a custom report and view your AT&T Office@Hand data within Hubspot and get actionable insights with invaluable metrics into individual and team performances
• Work the way you want:There’s no software to download; you can log on and get access to RingCentral for Hubspot from any PC or Mac.
System requirements
• You must be on a HubSpot Free, Starter, Professional, or Enterprise plan.
• Requires Windows XP or above or Mac OS X 10.8 Mountain Lion or above.
• Supported browsers include Internet Explorer 11 + (Windows 7, 8, 10, or higher), IE Edge 38+ (Windows 7, 8, 10, or higher), Firefox 52+ (Windows, Mac), Chrome 56+ (Windows, Mac), and Safari 11+ (Mac).
App Scope and Permissions
When authorized, this app will be granted the following permissions:
| Permission | Description |
|---|---|
| Call Control | Control and manage phone calls in real-time |
| Meetings | Create, view, update and delete meetings |
| VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |
| Read Client Info | View client application provisioning information |
| Interoperability | Facilitate inter-app authorization and perform other interoperability functions |
| WebSocket | Make API calls via the WebSocket transport |
| WebSocket Subscriptions | Manage and subscribe to websocket notifications |
| Contacts | View, create, update and delete personal address book contacts |
| Read Accounts | View user account information, e.g. name, business name, and contact info |
| Problem Reports Management | Manage Client Problem Reports |
| Ring Out | Perform two-legged ring out phone calls |
| SMS | Send and receive SMS/MMS messages |
| Internal Messages | Send, and edit intra-company text messages |
| Read Call Log | View user call log records |
| Edit Messages | View and update message store data, including SMS, fax, voicemail, etc. |
| Edit Presence | View and modify user presence status |
| Send Usage Info | Send usage information to enable reporting |