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Helpwise for AT&T Office@Hand
by Helpwise

Manage SMS texts for your cloud phone number using Helpwise which allows teams to collaborate on customer conversations.

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Helpwise app integration for AT&T Office@Hand

Helpwise allows you to create a shared SMS inbox using the AT&T number where your team members can collaborate and give support to your customers directly from Helpwise. You can make use of Helpwise’s powerful features (rules, auto-reply, one-click integration preview, tagging) with the AT&T number.

Features of Helpwise SMS inbox:

  1. You can also schedule an SMS at a specific time.
  2. Realtime send and receive SMS.
  3. You can check the SMS status in real-time.
  4. Assign SMS threads & conversations to your team members.
  5. Find out who is currently replying to your customer in real-time.
  6. This is a two-way sync integration which means you can send an SMS directly from the RingCentral number but in this case, Helpwise will take the account owner as a sender of SMS.

How to create AT&T Office@Hand SMS shared inbox in Helpwise: