Easily access your contacts, their presence status and the ability to click-to-call from Five9 address book.
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Five9 has partnered with AT&T Office@Hand to provide a tighter integration between Five9 CCaaS and AT&T Office@Hand UCaaS solutions through the Five9 AT&T Office@Hand UC Adapter. Using this UC Adapter, Five9 agents can communicate with back-office AT&T Office@Hand contacts/SMEs right from their Five9 agent UI while in the midst of a customer interaction. This solution provides the following features:
Original release date: 2021-05-14
When authorized, this app will be granted the following permissions:
|Read Presence||View user presence status|
|Read Accounts||View user account information, e.g. name, business name, and contact info|
|Webhook Subscriptions||Manage and subscribe to webhook notifications|
|Edit Presence||View and modify user presence status|