Gallery:
Five9 AT&T Office@Hand UC Adapter
Five9 AT&T Office@Hand UC Adapter
built by Five9 for Five9

Easily access your contacts, their presence status and the ability to click-to-call from Five9 address book.

ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Five9 app integration for AT&T Office@Hand

Five9 has partnered with AT&T Office@Hand to provide a tighter integration between Five9 CCaaS and AT&T Office@Hand UCaaS solutions through the Five9 AT&T Office@Hand UC Adapter. Using this UC Adapter, Five9 agents can communicate with back-office AT&T Office@Hand contacts/SMEs right from their Five9 agent UI while in the midst of a customer interaction. This solution provides the following features:

  1. Five9 agents enjoy a consolidated view of the address book which now contains, in addition to Five9 agents, all the AT&T Office@Hand contacts in the enterprise which have been assigned a phone number. This feature works on the native Five9 Agent Desktop Plus (ADP) UI as well as all the Five9 CRM adapters using Agent Desktop Toolkit+ (ADT+) UI.
  2. Five9 agents can view the real-time presence status of their AT&T Office@Hand contacts at-a-glance right from their address book.
  3. Simple one click-to-call enables Five9 agents to initiate an Agent-Expert-Consultation call. This can be a transfer, consultation call with a AT&T Office@Hand contact, or a conference call including the AT&T Office@Hand contact and the customer. This increases First Call Resolution by providing the agent easy access to back-office subject matter experts and thereby increases customer satisfaction and loyalty
  4. Five9 AT&T Office@Hand UC Adapter can be easily installed from the AT&T Office@Hand Gallery


Original release date: 2021-05-14

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read PresenceView user presence status
Read AccountsView user account information, e.g. name, business name, and contact info
Webhook SubscriptionsManage and subscribe to webhook notifications
Edit PresenceView and modify user presence status