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Cognitive View for AT&T Office@Hand
Cognitive View for AT&T Office@Hand
by Cognitive View

Cognitive View monitors AT&T Office@Hand call recordings to help you understand customer experience & compliance adherence

Cognitive View app integration for AT&T Office@Hand


Cognitive View automates Compliance, Customer Experience, Conduct Risk, and Fraud. It analyses customer communication channels, including AT&T Office@Hand voice data, to identify conduct-related issues, customer experience, and complaints, ensure the staff meets its policies and identifies risks early.

Cognitive View offers compliance as a service with the below capabilities

  • Obligation & policy register
  • Supervise & monitor the communication channels for Compliance, Customer Experience, Fraud & Conduct risk
  • Call recording & archiving for audit
  • Quality assurance & workforce management
  • Risk-based supervision & predictive analytics
  • Incident & breach management
  • Support customer vulnerability & company policy adherence
  • Audit & reporting

The analytic integrates very well with Salesforce, ServiceNow, Tableau, GRC, and many other systems. The technology is for cross-industry and all-size companies. It offers a huge cost-benefit and helps in driving an improved customer experience.


To see a demo or access to a trial, contact us (sales@cognitiveview.com)


Original release date: 2018-11-21

Requirements

Cognitive View is a web-based application that supports all the major browsers, such as Chrome, Firefox, Edge, and Safari. Also, the user must have or purchase a Cognitive View account

Installation

Contact us to get in touch and discuss the steps ahead.

Support

Mon - Fri 9:30AM - 6:00PM (UTC+10:00)

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read Call LogView user call log records
Read Call RecordingDownload call recording content and media